Frequently Asked Questions

Get answers to your questions about physiotherapy, massage therapy, and more.

Can Anson Physiotherapy directly bill my extended health plan?

Yes if you have Pacific Blue Cross, Great West Life, Sun Life, Standard Life, Desjardins, Green Shield, SSQ Financial and others, we can direct bill for your treatments. Check with the front desk staff to see if your plan can be direct billed.

Do you need a referral from your doctor?

If you are paying privately, we do not need a doctor's referral to see you but your extended health provider may require it when you submit your receipts.

Do you need to make an appointment and how long are they?

Yes, you need to book an appointment by calling 604-945-7888 or you can book online. You will get 30 minutes with your physiotherapist and allow for up to 45 minutes for a session. In order to bill ICBC we need your claim number. If you have extended medical please bring this information with you. We can direct bill most but not all plans.

Is there a cancellation fee for appointments?

Late cancellation (<24 hours) or no shows are $50. If you are unwell, please call and reschedule your appointment so we can give your appointment time to someone else.

What does my extended health plan cover?

There are various health plans, all with different physiotherapy treatment coverage. You need to check with your own plan. Some plans also require a doctor's referral.

What is involved in treatment?

After a initial assessment treatment your physio will make a plan with you to that may consist of exercise, hands-on techniques (manual) to work the muscles or joints, Dry Needling/IMS, low intensity laser (LILT), modalities to help with pain control, and/or education for home exercises or management.

What method of payment is accepted?

We accept cash, debit, VISA, and MasterCard, payable at each visit.